FAQ – Frequently Asked Questions – Rovelle London
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FAQs

Shipping

Our processing time is 1–2 business days. Once your package has been shipped, you can expect a delivery time of 5 to 10 business days. We do our best to get your order to you as quickly as possible so you can enjoy your new fashion items!

We're happy to let you know that we offer free shipping on all orders – regardless of order value. Whether you order a single item or multiple items, there are no shipping costs.

Currently, we only offer shipping within the United Kingdom, but we are working to expand to more countries soon.

Returns

You can exchange items by returning them according to our return procedure and placing a new order for the desired item. To initiate this, please send us an email at: support@rovellelondon.com.

You can return your items within 30 days of receipt. To ensure a smooth process, we recommend reading our return conditions, which you can find in the footer of our website. If you would like to initiate a return, simply send us an email. Our team is happy to help and will guide you through the entire return process.

Contact our customer service as soon as possible with your order number and photos of the damaged item. Of course, we will provide an appropriate solution.

Further Questions

Please check our size chart on the product page to find the right size for your body type. If you're unsure, feel free to contact us for personal advice.

Enter your discount code in the appropriate field during checkout. The discount will be automatically deducted from the total amount.

We take the protection of your data very seriously. Read our privacy policy to understand how and why we collect, use, and protect your personal data.

If you would like to cancel or modify your order, please contact our customer service as soon as possible. Changes are only possible as long as the order has not yet been processed.