Cancellation Policy

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity.)

Right of Withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the day:

on which you or a third party designated by you, other than the carrier, took possession of the goods, provided that you ordered one or more items as part of a single order and they were delivered together;

on which you or a third party designated by you, who is not the carrier, took possession of the last item, provided that you ordered multiple items as part of a single order and they were delivered separately.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract. This can be done via email: support@rovellelondon.com. You may use the attached model withdrawal form for this purpose, though this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

rawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the standard delivery offered by us), without undue delay and no later than 30 days from the day on which we receive notification of your withdrawal.

We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise; in no event will you be charged any fees for this refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.

You must return or hand over the goods to us immediately and, in any case, no later than 30 days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the 30-day period expires.

You are responsible for the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that goes beyond what is necessary to check their condition, properties, and functionality.

Grounds for Exclusion or Expiration of the Right of Withdrawal

The right of withdrawal does not apply to contracts:

for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive,

for the delivery of goods that are liable to deteriorate rapidly or whose expiration date would be quickly exceeded,

for the delivery of alcoholic beverages whose price was agreed upon at the time of conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on market fluctuations over which the business has no influence,

for the delivery of newspapers, magazines, or periodicals, with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts:

for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery,

for the delivery of goods that, due to their nature, have become inseparably mixed with other goods after delivery,

for the delivery of audio or video recordings or computer software in sealed packaging, if the seal has been broken after delivery.

Sample Withdrawal Form

Please contact us by email at support@modestamode.com before returning any goods.
The address listed on our packages is not the return address. Upon request, we will provide you with our return address via email.

If you wish to withdraw from the contract, please fill out this form and return it to us via email:

Sample Withdrawal Form

I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ():

Ordered on: () ____________ / Received on: () ______________

Name of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only for paper notifications):

Date: ______________

(*) Delete as appropriate.